Refund & Returns Policy

Effective Date: December 27, 2024

At Pure Pariz, we prioritize customer satisfaction. This Refund & Returns Policy outlines the conditions and process for returning items, requesting refunds, or exchanging products purchased from our website (purepariz.net) or our physical store.

1. Eligibility for Returns

We accept returns for most items under the following conditions:

  • Timeframe: Items must be returned within 30 days of the purchase date.
  • Condition: Items must be unused, in their original packaging, with tags intact.
  • Proof of Purchase: A valid receipt or order confirmation is required.

Exceptions:

  • Non-returnable items include perishable goods, personalized items, gift cards, and items marked as “final sale.”

2. Refund Process

Refunds will be issued under these circumstances:

  • Approved Returns: Refunds will be processed after the returned item has been inspected and approved.
  • Original Payment Method: Refunds will be credited to the original payment method used at checkout.

Processing Time: Refunds typically take 5-10 business days to appear in your account, depending on your bank.

3. Exchange Policy

  • Exchanges are accepted for defective or damaged items.
  • If you need a different size or color, we recommend returning the original item and placing a new order.

4. How to Initiate a Return or Refund

  1. Contact Us:
    Email us at info@purepariz.net or call us at (559) 591-3394 to initiate your request. Provide your order number and reason for the return.

  2. Prepare Your Item:

    • Pack the item securely in its original packaging.
    • Include the receipt or proof of purchase.

  3. Ship Your Return:

    • For online purchases, ship the item to our return address:
      840 N Cedar Ln, Dinuba, California.
    • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

  4. Inspect and Process:

    • Once received, we will inspect the item and notify you of the refund or exchange status within 3 business days.

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at info@purepariz.net or call (559) 591-3394.
  • Include photos of the damaged item and packaging.
  • We will arrange a replacement or refund at no extra cost to you.

6. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe:

  • Double-check your bank account.
  • Contact your credit card company or bank; processing times vary.
  • If the issue persists, reach out to us at info@purepariz.net.

7. Contact Information

For questions or concerns about this policy, please contact us:

We are committed to making your shopping experience seamless and satisfactory. Thank you for choosing Pure Pariz!

Ensure this policy is displayed on your website and regularly updated to remain compliant with consumer protection regulations.